Refund policy
At Pilaz, all sales are final. Due to the nature of our product, we do not offer refunds, returns, or exchanges at this time.
Please make sure to review your order carefully before completing your purchase. If you have any questions about a product before ordering, feel free to contact us at info@pilazenergy.com.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please reach out to us within 7 days of delivery at info@pilazenergy.com with your order number and photos of the issue. We’ll do our best to resolve it and make it right.
We appreciate your understanding and support as a small business!